Ticket Payment, Delivery and Collection Policy
Payment:
i. Payment for Tickets can only be made online using either Visa or MasterCard credit or debit card. Platinumlist does not accept credit or debit card payments from any other credit or debit card providers. Platinumlist does not accept payments by credit or debit cards or deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries. Online credit/debit card payment is made via our secure online payment gateway provider OnePay. Payment is secured using 128-bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is the industry standard.
ii. Customers can purchase tickets using cash (Vietnamese Dong only is accepted) at the Event Venue, on the day of the Event where a box office service is provided by Platinumlist and tickets are still available to purchase.
Delivery:
iii. Platinumlist issues Tickets purchased online, in advance, electronically as PDF files via email. This PDF can be printed by the Customer and used as an entry Ticket.
iv. It is the Customer’s responsibility to a) provide Platinumlist with a working, correct email address for Ticket delivery, and b) to check their Inbox and spam/junk folder for the email containing the PDF of the Ticket. IT IS THE CUSTOMER’S RESPONSIBILITY TO PROVIDE AN ACCURATE EMAIL ADDRESS TO WHICH EMAILS CAN BE DELIVERED WITHOUT ISSUES. PLATINUMLIST CANNOT BE HELD RESPONSIBLE FOR NON-DELIVERY OF ELECTRONIC TICKETS IN CASES WHERE AN INACCURATE OR NON-DELIVERABLE EMAIL ADDRESS HAS BEEN PROVIDED.
v. The delivery time for the confirmation email with the electronic Ticket attached is generally between 10 to 30 minutes after the online order has been completed. At particularly busy times such as the first day of sales for a very popular event, delivery of confirmation emails may take up to 24 hours to be processed and delivered. If a Customer has not received the confirmation email with PDF of the Ticket attached within 24 hours, they should contact Platinumlist Customer Services regarding the order. If the customer is purchasing a ticket for an event taking place on the same day, they should contact Platinumlist Customer Services if they have not received the confirmation email within one hour of the order being completed. IT IS THE CUSTOMER’S RESPONSIBILITY TO FOLLOW UP ON ANY NON-RECEIPT OF THE CONFIRMATION EMAIL AND E-TICKET.
vi. In the case of cash payments made by Customers at the Venue on the day of the Event the Customer will be issued with a printed ticket at the time of making the cash payment.
vii. In some countries it is possible to request delivery of the Ticket as a URL link delivered via SMS to the Customer’s smartphone for a small additional fee. This service is not currently available in Vietnam, but may be made available in future.
viii. For a limited number of Events, the electronic PDF Ticket issued by Platinumlist via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases the Promoter or Platinumlist will request the Customer to provide the items listed below to exchange the electronically issued Platinumlist Ticket for the printed ticket:
a. A printed copy of the Platinumlist electronic Ticket or the Ticket number (mandatory in all cases)
b. One of the following forms of identification (original not a copy required)
i. Valid photo identification document issued by a government organisation such as a driving license
ii. Valid National Identity Card
iii. Valid Passport
c. Original Credit/Debit Card used to make the online ticket purchase
ix. Electronic Tickets purchased can be printed at any time from the “My Calendar” section of the Website provided the Customer has logged into their account. Please note, in order to benefit from this feature the Customer must have either created an account at the time of making the purchase or used an existing account when making the purchase. If Tickets were purchased using a “Guest” account, the Customer will not be able to use this feature.
x. In the very limited cases where the email address provided by the Customer is accurate and deliverable but Platinumlist is still unable to deliver the confirmation email and electronic Ticket to that email address, Platinumlist will make arrangements to deliver the confirmation email and electronic Ticket to an alternative email address provided by the Customer, or provide the Customer with a printed copy of the electronic ticket at the Venue for collection on the day of the Event.
xi. In the unlikely event of a major disruption of PlatinumList’s ticketing system hardware, for example caused by a fire, flood, or a similar disaster, PlatinumList’s systems are fully backed up at a second secure location, and can be recovered and operational within 24 hours. PlatinumList is not responsible for the provision of the internet connection or of the payment gateway services and therefore cannot be bound to provide the Services detailed herein within the specified time frames in the event of either a disruption in the internet service or in the provision of the credit card processing services provided by third parties.
Ticket Payment, Delivery and Collection Policy
Payment:
i. Payment for Tickets can only be made online using either Visa or MasterCard credit or debit card. Platinumlist does not accept credit or debit card payments from any other credit or debit card providers. Platinumlist does not accept payments by credit or debit cards or deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries. Online credit/debit card payment is made via our secure online payment gateway provider OnePay. Payment is secured using 128-bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is the industry standard.
ii. Customers can purchase tickets using cash (Vietnamese Dong only is accepted) at the Event Venue, on the day of the Event where a box office service is provided by Platinumlist and tickets are still available to purchase.
Delivery:
iii. Platinumlist issues Tickets purchased online, in advance, electronically as PDF files via email. This PDF can be printed by the Customer and used as an entry Ticket.
iv. It is the Customer’s responsibility to a) provide Platinumlist with a working, correct email address for Ticket delivery, and b) to check their Inbox and spam/junk folder for the email containing the PDF of the Ticket. IT IS THE CUSTOMER’S RESPONSIBILITY TO PROVIDE AN ACCURATE EMAIL ADDRESS TO WHICH EMAILS CAN BE DELIVERED WITHOUT ISSUES. PLATINUMLIST CANNOT BE HELD RESPONSIBLE FOR NON-DELIVERY OF ELECTRONIC TICKETS IN CASES WHERE AN INACCURATE OR NON-DELIVERABLE EMAIL ADDRESS HAS BEEN PROVIDED.
v. The delivery time for the confirmation email with the electronic Ticket attached is generally between 10 to 30 minutes after the online order has been completed. At particularly busy times such as the first day of sales for a very popular event, delivery of confirmation emails may take up to 24 hours to be processed and delivered. If a Customer has not received the confirmation email with PDF of the Ticket attached within 24 hours, they should contact Platinumlist Customer Services regarding the order. If the customer is purchasing a ticket for an event taking place on the same day, they should contact Platinumlist Customer Services if they have not received the confirmation email within one hour of the order being completed. IT IS THE CUSTOMER’S RESPONSIBILITY TO FOLLOW UP ON ANY NON-RECEIPT OF THE CONFIRMATION EMAIL AND E-TICKET.
vi. In the case of cash payments made by Customers at the Venue on the day of the Event the Customer will be issued with a printed ticket at the time of making the cash payment.
vii. In some countries it is possible to request delivery of the Ticket as a URL link delivered via SMS to the Customer’s smartphone for a small additional fee. This service is not currently available in Vietnam, but may be made available in future.
viii. For a limited number of Events, the electronic PDF Ticket issued by Platinumlist via email needs to be exchanged for a printed ticket issued by the Promoter. Collection booths for exchanging Tickets in such circumstances are usually situated close to the Event entrance. In such cases the Promoter or Platinumlist will request the Customer to provide the items listed below to exchange the electronically issued Platinumlist Ticket for the printed ticket:
a. A printed copy of the Platinumlist electronic Ticket or the Ticket number (mandatory in all cases)
b. One of the following forms of identification (original not a copy required)
i. Valid photo identification document issued by a government organisation such as a driving license
ii. Valid National Identity Card
iii. Valid Passport
c. Original Credit/Debit Card used to make the online ticket purchase
ix. Electronic Tickets purchased can be printed at any time from the “My Calendar” section of the Website provided the Customer has logged into their account. Please note, in order to benefit from this feature the Customer must have either created an account at the time of making the purchase or used an existing account when making the purchase. If Tickets were purchased using a “Guest” account, the Customer will not be able to use this feature.
x. In the very limited cases where the email address provided by the Customer is accurate and deliverable but Platinumlist is still unable to deliver the confirmation email and electronic Ticket to that email address, Platinumlist will make arrangements to deliver the confirmation email and electronic Ticket to an alternative email address provided by the Customer, or provide the Customer with a printed copy of the electronic ticket at the Venue for collection on the day of the Event.
xi. In the unlikely event of a major disruption of PlatinumList’s ticketing system hardware, for example caused by a fire, flood, or a similar disaster, PlatinumList’s systems are fully backed up at a second secure location, and can be recovered and operational within 24 hours. PlatinumList is not responsible for the provision of the internet connection or of the payment gateway services and therefore cannot be bound to provide the Services detailed herein within the specified time frames in the event of either a disruption in the internet service or in the provision of the credit card processing services provided by third parties.
